1. Services
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Home Spotless provides residential and commercial cleaning services. All bookings are subject to availability and confirmation.

We reserve the right to decline or cancel service if a property is unsafe, unsanitary beyond standard cleaning scope, or poses a risk to our staff.

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2. Booking & Payment
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By scheduling a service, you agree to provide accurate contact and payment information.

• A valid debit or credit card is required to secure all bookings
• Payment is due upon completion of service unless otherwise agreed in writing
• Payments may be processed securely through third-party payment processors
• Failure to complete payment may result in suspension of future services

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We accept all major credit and debit cards. Cash, checks, and money orders are not accepted.

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3. Cancellation & Resheduling

We require at least 24 hours notice for cancellations or rescheduling.

• Cancellations made with less than 24 hours notice may incur a cancellation fee
• No-shows or same-day cancellations may be charged the full service amount

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4. Access to Property
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Clients must ensure access to the property at the scheduled time.

If our team is unable to access the property, a lock-out or missed appointment fee may be charged.

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5. Satisfaction & Gurantee
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Your satisfaction matters to us.

If you are not satisfied with your service, you must notify us within 24 hours of completion so we can review and resolve the issue.

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6. Limitation of Liability
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Home Spotless is not responsible for:

• Pre-existing damage to surfaces, fixtures, or items
• Normal wear and tear
• Items that are loose, unstable, or not properly secured

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Our liability is strictly limited to the value of the cleaning service provided.

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7. Website use
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You agree not to misuse, copy, disrupt, or attempt unauthorized access to our website, systems, or services.

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8. Changes to terms
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We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with an updated effective date.

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9. Contact information
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If you have any questions, please contact us:

Email: care@homespotless.com
Phone: 888-831-8772

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SMS Terms of Service

By opting in to receive SMS messages from Home Spotless, you agree to the following:

SMS Communications

You may receive text messages related to:

• Appointment confirmations and reminders
• Service updates
• Customer support and follow-ups

Message Frequency

Message frequency may vary depending on your service activity.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-Out

You may opt out at any time by replying:
STOP

After opting out, you will no longer receive SMS messages unless you opt back in.

Help

For assistance, reply:
HELP

Or contact us at:
care@homespotless.com
888-831-8772

Privacy

Your privacy is important to us.

Mobile opt-in data, SMS consent, and phone numbers will never be shared with third parties or affiliates for marketing purposes.

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