Privacy Policy

Effective Date: 3/11/2026

At HomeSpotless, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book a cleaning service
  • Fill out a contact form
  • Subscribe to communications
  • Request information about our services

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and service address
  • Payment information (processed securely through third-party payment processors)

Usage Data

We may automatically collect information about your interaction with our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website addresses

This data helps us understand how visitors use our website and improve the user experience.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

  • Improve website functionality
  • Personalize your experience
  • Analyze website traffic
  • Support marketing and advertising efforts

You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

How We Use Your Information

We may use the information we collect to:

  • Provide and manage our cleaning services
  • Process bookings and service requests
  • Communicate with you about appointments, updates, and promotions
  • Improve our website, services, and customer experience
  • Respond to customer inquiries and support requests
  • Maintain the safety and security of our services
  • Comply with legal obligations

SMS & Mobile Communications

By providing your phone number and opting in, you consent to receive SMS messages related to

  • Appointment reminders
  • Follow-up messages
  • General inquiries

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  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • For help, reply HELP or contact us directly

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

Sharing Your Information

We may share your information with trusted third-party providers that assist in operating our business, such as:

  • Payment processors
  • Booking and scheduling platforms
  • Website hosting providers
  • Marketing or analytics providers

These third parties are only permitted to use your information to provide services on our behalf and are required to maintain confidentiality.

We do not sell your personal information.

We may disclose information if required to:

  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect the rights, safety, or property of our company, customers, or others

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we take security seriously, no system can guarantee complete protection against all threats.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

HomeSpotless
Email: care@homespotless.com
Phone: 888-831-8772

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