Flex Cleaner Help Center

Welcome to the Home Spotless  Pro help center! Here you can find answers to frequently asked questions, as well as tips and tricks for getting the most out of our services.

Things to know

Application Status

Thank you for your interest in becoming a Home Spotless Flex Cleaner. We appreciate your patience as we review your application.

We are currently in the process of reviewing applications and will be in touch with you as soon as we have an update. We expect to make a decision within the next 1-2 business days.

When do I get Paid?

Get paid quickly and securely through your choice of ACH bank transfer or a card powered by Melio Payments. We'll send you an email invitation to set up your preferred method after your first job.

Disclosure Regarding Job Completion and Payout​

This disclosure outlines the process for job completion, verification, and payout on our platform.

7.1 Payout MethodsWe offer secure and convenient payout options for our independent contractors. You can choose between ACH bank transfer or a card powered by Melio Payments. After your first job completion, you will receive an email with instructions on setting up your preferred payment method.​

7.2 Job Completion and VerificationWe are committed to ensuring quality service and client satisfaction. To achieve this, we utilize the following job verification methods:Photo Verification: Taking clear photos of completed tasks is mandatory for all cleaning jobs. These photos document the job scope and successful completion.Client Review: Clients have the opportunity to leave a review and rating for your services.​

7.3 Payout ScheduleThe speed of your payout depends on the verification method used:

Jobs Completed with Photos: For jobs with clear photos documenting completion, your payout will be processed within 3 business days.

Jobs Completed with Photos & 5-Star Review: If you receive a 5-star review along with completion photos, your payout will be expedited and processed the next business day.

Jobs with No Photos: In the absence of photo verification, a standard payout review process applies. Your payout will be released within 7 business days.​

7.4 Payout Schedule Example

Pro completes a cleaning Monday:
Pro receives payment for the cleaning completed on Thursday

Pro completes another cleaning Wednesday:
Pro receives payment for the cleaning completed on Monday

How much can I earn?

The average amount that a Flex Cleaner can make per day is $850. However, this number can vary depending on a number of factors, including the number of jobs you accept in a day, the size of the homes you clean, and the types of cleaning tasks you perform.​

For example, if you only accept one job per day, you will likely make less than $850. However, if you are able to accept multiple jobs per day, you can easily make more than $850. Additionally, if you clean larger homes or perform more complex cleaning tasks, you will likely be able to charge more and make more money.Ultimately, the amount of money you make as a Home Spotless pro depends on your own hustle and effort. If you are willing to work hard and take on as many jobs as possible, you can easily make a good living as a home cleaner.​

Here are some additional tips for maximizing your earnings as a Home Spotless Flex Cleaners:​​

Be reliable and professional. This will help you to build a good reputation and keep your clients coming back.​

Be flexible with your schedule. This will allow you to take on more jobs and make more money.​

By following these tips, you can increase your earnings as a Home Spotless Flex Cleaner and build a successful cleaning schedule.

Do I need to bring my own cleaning supplies?

Customers expect you to come equipped with all of the supplies you’ll need to get the job done. If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask! ​

Top Home Spotless Pros using the platform often arrive with:​

All-purpose cleaner
Bleach
Disinfectant
Glass cleaner
Mop and bucket
Vacuum cleaner
Dustpan and broom
Paper towels
Cleaning cloths


Still Need help? Contact pro support by email at pro@homespotless.com

What should I wear to job?

The most successful cleaners  find a way to balance comfort while being presentable.  We recommend wearing clothes that are both comfortable and professional.

​Ultimately, the best way to dress for a Home Spotless cleaning job is to dress in a way that makes you feel confident and comfortable. 

How often should I check for jobs?

Check for jobs as often as they like! Jobs are first come, first served, and they can be claimed quickly. If you don't see anything in the Claim tab, it means there aren't any available jobs at that moment. We recommend waiting a little bit before checking again. Something will pop up soon!

Cancels / Late Fees

If you cancel a claimed job too close to the scheduled start time, you may be subject to late cancellation fees are revoked access to the Home Spotless Platform ​

United States

​If there are 48 hours or more until the job starts, there’s no fee to remove a job.

If there are between 24 and 48 hours until the job starts, there’s a $15 fee.

If there are between 4 and 24 hours until the job starts, there’s a $25 fee.

If there are under 4 hours until the job starts, there’s a $45 fee.

If you fail to arrive at a job, there’s a $55 fee.

Account suspension for platform misuse/misconduct there's a $99 fee.

Safety

If you feel uncomfortable or unsafe on a job, your health and safety is our top priority. Here are some things you can do:​

Trust your gut. If something doesn't feel right, it probably isn't.

Don't be afraid to say no to a job or leave a job if you feel uncomfortable.​​​Report the incident.

If you feel unsafe or uncomfortable on a job, you can report the incident to us here by email

We take these reports seriously and will investigate them thoroughly.