Your satisfaction matters to us.
At Home Spotless, we are committed to helping you enjoy a clean, comfortable home. We work hard to connect you with cleaning professionals who take pride in their work and deliver dependable service.If you believe an area included in your cleaning service was missed, we want the opportunity to review your concern and make things right.
Our Guarantee
Eligible missed areas may qualify for a complimentary follow-up cleaning.
If your cleaning does not meet the agreed-upon service requirements, you may submit a guarantee claim for review. Once your claim is reviewed and approved, Home Spotless may arrange a follow-up visit to address verified areas that were missed during the original service.
Our guarantee is designed to address missed cleaning tasks, not to provide refunds for completed labor.
How to Submit a Guarantee Claim
To help us review your concern promptly, please follow these steps:
1. Inspect your home after the cleaning.
Please review the completed service and identify any areas you believe were missed.
2. Take clear photos.
Photographs must clearly show the specific areas of concern and be timestamped from the day your cleaning service was completed.
3. Submit your claim within 24 hours.
Email your photos and a brief description of the missed areas to:
care@homespotless.com
Please include your name, service address, booking details, and the date of your cleaning.
4. Allow our team to review your claim.
Our team will evaluate the information provided and determine whether the reported areas qualify for a follow-up cleaning under our guarantee.
What Is Covered?
Our guarantee may cover:
Verified cleaning tasks included in your original booking that were missed.
Specific areas that did not receive the agreed-upon cleaning service.
Eligible concerns supported by clear, timely photographic evidence.
Any follow-up service is limited to the verified missed areas and the scope of the original booking.
What Is Not Covered?
Our guarantee does not cover:
Requests submitted more than 24 hours after service completion.
Claims without the required photographs and booking information.
Tasks or areas that were not included in the original booking.
Pre-existing damage, permanent stains, discoloration, or wear and tear.
Conditions that require specialized services not included in your booking.
New messes, additional cleaning needs, or conditions arising after the original service.
Our Resolution Policy
Home Spotless offers an opportunity to resolve eligible cleaning concerns through a follow-up cleaning.
We do not offer refunds for completed cleaning labor under this guarantee. Approved claims are addressed through a follow-up service limited to the verified missed areas, subject to scheduling and service availability.
Nothing in this policy limits any rights or remedies that may be required under applicable law.
Our Commitment to You
We value your trust in Home Spotless and take service concerns seriously. Our goal is to provide a fair, consistent process for reviewing concerns and helping customers receive the service they booked.
Have a concern about your cleaning?
Contact our team at care@homespotless.com within 24 hours of your service completion, and we will review your claim.
Home Spotless
A cleaner home starts with confidence.