Customer Care

Let's make it right.

Your experience matters to us. If something about your cleaning didn't meet expectations, please share the details below. Our team will review your concern and follow up with you.

Service Guarantee Claim

Please use the information associated with your original booking so we can locate and verify your service.

Job number *

Booking email *

Full name *

Date of cleaning *

What best describes your concern? *

An area was missed Cleaning quality concern A task was incomplete Property damage concern Other

Which areas are affected?

Kitchen Bathrooms Bedrooms Living areas Floors Other

Tell us what happened *

Photos or supporting documentation

Help us understand your concern

Upload clear photos of the affected areas, if applicable.

Our 24-Hour Service Guarantee

Claims under our voluntary Service Guarantee must be submitted within 24 hours of the actual completion of the cleaning. HomeSpotless will verify the completion time using its booking records. Eligible quality concerns may qualify for a complimentary follow-up cleaning, subject to review and applicable service terms. Completed labor is not refundable under this voluntary guarantee. Nothing in this policy limits rights or remedies available under applicable law.

I have read and acknowledge the 24-hour submission window for the voluntary HomeSpotless Service Guarantee.

Submitting a claim does not guarantee approval or a particular resolution. Our team will review the information provided.